KK Sapa Hotel offers two convenient entrances for guests.

The main lobby and check-in reception are located at 25 Violet Street, Sapa Ward, Lao Cai Province, where guests can check in, check out, and receive hotel assistance.

The hotel also features a Side Lobby with an entrance at 036 Muong Hoa Street, Sapa Ward, Lao Cai Province. Guests can access this lobby by taking the elevator to the 15th floor. It is located just 600 meters from Sapa Stone Church, approximately a 10-minute walk, making it a convenient entrance for guests exploring Sapa town center.

Yes. KK Sapa Hotel is one of the few hotels in Sapa offering direct panoramic views of the Hoang Lien Son mountain range. On clear days, guests can even admire the majestic Fansipan Peak, the highest mountain in Indochina, right from the room.

Guests staying in Superior Rooms can enjoy mountain views through large windows, while Deluxe Rooms, Premier Rooms, and Suites feature private balconies overlooking the Hoang Lien Son Mountains, creating the perfect setting to watch the sunrise, drifting clouds, and Sapa's breathtaking scenery.

Whether you're visiting for a romantic getaway, a family vacation, or a relaxing mountain retreat, KK Sapa Hotel offers some of the finest mountain-view accommodation in Sapa.

Standard check-in time at KK Sapa Hotel is from 14:00, and check-out is before 12:00 PM. Early check-in or late check-out is subject to availability and may incur additional charges in accordance with hotel policies.

Yes. Early check-in is available at KK Sapa Hotel, subject to room availability on the day of arrival.

To guarantee early check-in, we recommend reserving your room one night in advance. Otherwise, the following charges may apply:

• Before 6:00 AM: 100% of the room rate, including breakfast according to the room occupancy.
• From 6:00 AM to 8:00 AM: 50% of the room rate (breakfast not included).
• From 8:00 AM to 10:00 AM: 30% of the room rate (breakfast not included).
• After 10:00 AM until the standard check-in time: 20% of the room rate (breakfast not included).

For the best experience, please contact the hotel in advance if you plan to arrive early.

Yes. Late check-out at KK Sapa Hotel is subject to room availability on the day of departure and may incur an additional charge.

If you need to keep your room until the evening or have a late flight, we highly recommend booking an additional night to guarantee room availability and enjoy a more comfortable stay.

If an additional night is not reserved, the following late check-out charges apply:

• Check-out until 2:00 PM: Complimentary (subject to availability).
• Check-out after 2:00 PM until 4:00 PM: 30% of the room rate.
• Check-out after 4:00 PM until 6:00 PM: 50% of the room rate.
• Check-out after 6:00 PM: 100% of one night's room rate.

Please contact the Front Desk in advance if you would like to request a late check-out. All requests are subject to room availability.

Yes. Breakfast is included in most room rates, except for Room Only bookings.

Breakfast Price (until 31 December 2026): VND 300,000 per adult

Please refer to your booking confirmation to see whether breakfast is included in your selected rate.

Yes, breakfast is included for children according to the hotel's child policy.

• Children under 6 years old: Up to 2 children sharing the existing bed with their parents can enjoy complimentary breakfast.
• Children from 6 to 11 years old: Breakfast is included with the VND 400,000 per child per night surcharge when sharing the existing bed with their parents.
• Guests aged 11 years and above: Breakfast is included when booking an extra bed at VND 700,000 per bed per night.

Please note that children's age is determined based on their year of birth.

Yes. All room categories at KK Sapa Hotel can accommodate one extra bed.

An extra bed is available for guests aged 11 years and above at VND 700,000 per bed per night, including breakfast. Each room can accommodate a maximum of one extra bed.

As the number of extra beds is limited, guests are advised to request an extra bed in advance. All requests are subject to availability.

KK Sapa Hotel welcomes families with children and offers the following child policy:

• Children under 6 years old: Up to 2 children can stay free of charge when sharing the existing bed with their parents. Breakfast is included. 
• Children from 6 to 11 years old: Sharing the existing bed with their parents is subject to a surcharge of VND 400,000 per child per night, including breakfast.
• Guests aged 11 years and above: An extra bed is available for VND 700,000 per bed per night, including breakfast. A maximum of one extra bed per room is allowed.

Please note 

• Children's age is calculated based on their year of birth.
• All extra bed requests must be made in advance and are subject to availability due to the limited number of extra beds.

Yes. KK Sapa Hotel provides complimentary baby cots for infants upon request.

As the number of baby cots is limited, guests are kindly requested to reserve a baby cot in advance. All requests are subject to availability at the time of check-in.

Yes. KK Sapa Hotel provides complimentary luggage storage for guests before check-in and after check-out, allowing you to explore Sapa without carrying your luggage.

Please contact the Front Desk for assistance. Our team will be happy to help.

We look forward to welcoming you to KK Sapa Hotel.

KK Sapa Hotel provides complimentary parking for both cars and motorbikes in our basement and front parking areas. Our security team monitors the parking zone 24/7 to ensure absolute safety for your vehicle.

Yes. Complimentary high-speed Wi-Fi is available throughout KK Sapa Hotel, including all guest rooms, public areas, restaurants, meeting rooms, and the lobby.

Unfortunately, pets are not permitted at KK Sapa Hotel.

Room Service at KK Sapa Hotel is available during the following hours:

• Sunday to Thursday: 10:00 AM – 10:00 PM
• Weekend service (from 6:00 AM Friday to 6:00 AM Sunday): 24-hour Room Service

Please contact the Front Desk or dial the Room Service extension from your room to place an order.

Yes. KK Sapa Hotel offers several accommodation options that are ideal for families and groups traveling together.

• Grand Family Room features two separate bedrooms and can accommodate up to 4 adults and 2 children. One bedroom faces an internal light well, providing a quiet and peaceful environment for a comfortable family stay.
• For guests who would like to enjoy the beautiful mountain scenery while staying close together, the hotel can arrange a Deluxe Twin Room connected with a Suite, offering direct views of the Hoang Lien Son mountain range.

If you require connecting rooms or family accommodation, please let us know when making your reservation. Room arrangements are subject to availability and cannot be guaranteed until check-in.

Yes. Bathtubs are available in Deluxe Room and higher room categories at KK Sapa Hotel.

Please note that while Premier Rooms and Suites are guaranteed to have a bathtub, Deluxe Rooms may feature either a bathtub or a walk-in shower, depending on the room assigned.

If having a bathtub is important for your stay, we recommend booking a Premier Room or Suite. Alternatively, you may let our Reservations Team know your preference before arrival, and we will do our best to accommodate your request, subject to room availability.

Yes. All guest rooms at KK Sapa Hotel are equipped with a standing shower, providing convenient and comfortable access for guests of all ages, especially families with children and senior travelers.

Selected room categories also feature a bathtub. If you prefer a room with a bathtub, please let us know when making your reservation. Bathtub requests are subject to availability and cannot be guaranteed prior to arrival.

KK Sapa Hotel is a non-smoking hotel, and smoking is not permitted inside guest rooms.

Guests staying in rooms with a private balcony may smoke on the balcony. To ensure the comfort of other guests, please keep the balcony door closed so that smoke does not enter the room.

Additional cleaning fees may apply if smoking is detected inside the room.

Unfortunately, KK Sapa Hotel cannot confirm your room number or floor in advance. Room assignments are finalized one day before arrival, subject to room availability and the operational status of the hotel, including check-outs and extended stays.

If you have a preference for a higher floor, lower floor, or a specific location, please let us know when making your reservation. While we cannot guarantee special requests, we will do our best to accommodate them whenever possible.

Yes. KK Sapa Hotel offers professional laundry, dry cleaning, and steam pressing services for all types of garments.

To arrange a laundry pickup, please dial "0" from your in-room telephone for assistance.

Yes. KK Sapa Hotel can assist guests with booking limousine shuttle transfers between Hanoi and Sapa, as well as high-quality sleeper bus tickets.

To ensure the best availability and arrangements, please contact our Front Desk at +84 214 3798 999 or email info@kksapahotel.com at least 24 hours before your departure for assistance with your booking.

Yes. KK Sapa Hotel can assist guests with arranging private airport transfers between Noi Bai International Airport (Hanoi) and the hotel in Sapa.

To ensure availability, please contact our Front Desk at +84 214 3798 999 or email info@kksapahotel.com at least 24 hours in advance. Our team will be happy to assist you with your airport transfer arrangements.

Yes. KK Sapa Hotel features a fully equipped fitness center exclusively for in-house guests. The gym is complimentary and equipped with cardio and strength-training equipment, allowing guests to maintain their workout routine during their stay.

Yes. KK Sapa Hotel features an indoor heated swimming pool that is open all year round, allowing guests to enjoy a comfortable swim in every season, including Sapa's colder months.

The heated pool is complimentary for all in-house guests and offers a relaxing space with panoramic mountain views.

Yes. Dao Spa at KK Sapa Hotel offers a relaxing wellness experience with a variety of treatments, including the signature Red Dao Herbal Bath, body massage, foot massage, hot stone massage, sauna, steam room, and private treatment rooms.

Dao Spa welcomes both in-house guests and walk-in visitors. Advance reservations are recommended, especially during weekends and peak travel seasons, to ensure your preferred treatment time.

Absolutely!

KK Sapa Hotel is delighted to help make your special occasion even more memorable. Whether you're celebrating a birthday, anniversary, honeymoon, or another milestone, we offer a range of celebration arrangements, including:

• Romantic room decoration
• Fresh flower arrangements
• Birthday or celebration cakes
• Seasonal fruit platters
• Sparkling wine or a bottle of wine
• Personalized in-room amenities

Please contact our Reservations Team before your arrival so we can arrange a celebration tailored to your preferences. Advance notice is recommended, and services are subject to availability and additional charges may apply.

KK Sapa Hotel is conveniently located near many of Sapa's most popular attractions. Approximate distances from the hotel are:

• Sapa Stone Church: 600 m 
• Sun Plaza & Muong Hoa Funicular Station: 500 m (about 10 minutes on foot)
• Cat Cat Village: 2 km (about 5 minutes by car)
• Fansipan Cable Car Station: 6 km (about 20 minutes by car)
• Y Linh Ho Village: 7 km (about 20 minutes by car)
• Lao Chai Village: 8 km (about 25 minutes by car)
• Ta Van Village: 10 km (about 30 minutes by car)
• Silver Waterfall: 12 km (about 20 minutes by car)
• Love Waterfall: 14 km (about 25 minutes by car)
• O Quy Ho Pass: 15 km (about 30 minutes by car)

Our Front Desk will be happy to assist with transportation, tour bookings, and local travel recommendations.

There are two convenient ways to reach the Fansipan Cable Car Station from KK Sapa Hotel:

Option 1 (Recommended): From the hotel's Side Lobby entrance on Muong Hoa Street, it's approximately a 10-minute walk to the Muong Hoa Funicular Station. From there, take the Muong Hoa Funicular to the Fansipan Cable Car Station, where you can begin your journey to the summit of Fansipan by cable car.

Option 2: Take a taxi directly from the hotel to the Fansipan Cable Car Station, which takes approximately 15-20 minutes and allows you to skip the Muong Hoa Funicular.

If you need directions or assistance with transportation, please contact our Front Desk at +84 214 3798 999 or email info@kksapahotel.com.

Yes. KK Sapa Hotel can assist guests with booking guided village trekking tours to popular destinations such as Y Linh Ho, Lao Chai, Ta Van, Cat Cat Village, and other attractions around Sapa.

The hotel also provides assistance with motorbike rentals, allowing guests to explore Sapa and its surrounding landscapes at their own pace.

For tour bookings or motorbike rental arrangements, please contact our Front Desk at +84 214 3798 999 or email info@kksapahotel.com. We recommend making your request in advance, especially during weekends and peak travel seasons.

KK Sapa Hotel accepts the following payment methods:

• Cash (Vietnamese Dong – VND)
• Visa
• Mastercard
• JCB
• Bank Transfer
• Secure OnePAY Payment Link (for eligible bookings)

For your security, we only accept payments made to KK Sapa Hotel's official company bank accounts or through secure OnePAY payment links issued directly by the hotel.

For direct bookings made through the KK Sapa Hotel website or reservation team, a minimum 30% deposit is required to guarantee your reservation. The remaining balance must be paid before check-in in accordance with the payment schedule stated in your booking confirmation.

Please refer to your confirmation email for the applicable payment deadline. If payment is not received by the due date, the hotel reserves the right to release the reservation.

No. If your reservation was made through an Online Travel Agency (OTA) such as Booking.com, Agoda, or Expedia, payment terms are determined by the OTA and the selected booking policy. For bookings that require prepayment, KK Sapa Hotel must comply with the OTA's payment terms and is unable to accept 100% payment at the hotel instead. For more information, please refer to the payment policy shown during your booking or contact the OTA directly.

To protect our guests from scams and fraudulent transactions, please use only the official contact channels and payment methods listed below when communicating with or making payments to KK Sapa Hotel.

Official Contact Information

• Reception: (+84) 214 379 8888
• Sales Hotline: (+84) 912 887 081 (Mr. Đạt)
• General Email: info@kksapahotel.com
• Reservation Confirmation: All booking confirmations are sent only from reservation@kksapahotel.com.

Official Payment Methods

1. Bank Transfer

Option 1

• Account Holder: KK Sapa Joint Stock Company
• Account Number: 110608268888
• Bank: VietinBank – Vinh Phuc Branch

Option 2

• Account Holder: KK Sapa Joint Stock Company
• Account Number: 5779666666
• Bank: Vietcombank – Vinh Phuc Branch

2. Secure Online Payment via OnePAY

For eligible reservations, KK Sapa Hotel may send a secure OnePAY payment link to complete your payment online using a credit or debit card. The payment link will only be sent by our official reservation team after your booking has been confirmed.

When making a payment, please follow the instructions and payment reference provided in your Booking Confirmation.

Important: KK Sapa Hotel only accepts payments through the official bank accounts listed above or via an official OnePAY payment link. We are not responsible for payments made to any personal bank account, unauthorized payment link, phone number, email address, or social media account claiming to represent the hotel. If you receive a suspicious payment request, please contact us through our official channels before making any payment.

Please be cautious of fraudulent messages claiming that your payment has failed or that your booking will be cancelled unless you make an immediate payment through a link.

If you booked through an Online Travel Agency (OTA) such as Booking.com, Agoda, or Expedia, do not click on any payment links received via WhatsApp, SMS, or other messaging apps unless you have verified them through the OTA or KK Sapa Hotel.

If you are unsure whether a payment request is genuine, please contact KK Sapa Hotel directly using our official phone numbers or email before making any payment.

KK Sapa Hotel only accepts payments through:

• Our official company bank accounts.
• A secure OnePAY payment link sent by our official reservation team.
• The official payment system of the OTA through which you made your booking.

KK Sapa Hotel will never ask you to transfer money to a personal bank account or make payment through an unofficial payment link.

The cancellation and amendment policy at KK Sapa Hotel varies depending on the number of rooms booked, room type, rate plan, and booking conditions.

The applicable cancellation policy will be clearly stated in your Booking Confirmation at the time of reservation. We recommend reviewing the confirmation carefully before your arrival.

If you have any questions regarding your reservation, please contact our Front Desk at +84 214 3798 999 or email info@kksapahotel.com for assistance.

KK Sapa Hotel offers a wide range of five-star facilities standard, including:

• Heated indoor swimming pool
• Dao Spa
• Fitness center
• Executive Lounge
• Restaurants & Bar
• Free Wi-Fi
• Complimentary parking
• Kids Club
• Meeting & event venues

The hotel is also known for  panoramic views of the Hoang Lien Son mountain range and Muong Hoa Valley.

Cloud Yard at Ham Rong Mountain is approximately a 7-minute drive from KK Sapa Hotel. Guests can also reach Ham Rong Mountain by taxi or electric car within a short time

Dien Bien Airport is approximately 270 km from KK Sapa Hotel, and the journey takes around 6-6.5 hours by car, depending on traffic and weather conditions.